Master conflict management skills for better interpersonal relationships and a healthier work environment.
No one likes conflicts, but they are inevitable. Therefore, we need to learn how to manage them effectively to resolve issues smoothly.
Conflict management helps preserve important relationships, whether in personal connections or professional partnerships. Successfully resolving conflicts can strengthen trust and respect among the parties involved.
Managing conflicts allows a focus on problem-solving and getting back on track toward shared goals. Conflicts are not always bad – a lack of conflict in a team can indicate low levels of trust. A team where members do not dare to express differing opinions may result in low accountability for shared outcomes.
Duration: 1 day
Group size: 10 – 15 participants
Methods and Tools:
The training is conducted interactively, following adult learning principles, using practical exercises and experiential learning. A conflict behavior styles questionnaire will give you insight into the styles you use most and least often. Through practical exercises in active listening, clear expression, and questioning techniques, you will learn to apply core communication skills and assertive communication in conflict resolution situations.
Skills you will acquire:
Ability to identify and explain different types of conflicts and understand their causes and consequences
Active listening, clear expression, and constructive communication skills during conflicts
Assertiveness in expressing your views and needs while showing empathy toward others’ perspectives and feelings
Application of various techniques and strategies for resolving conflicts
Recognition of potential sources of conflict and implementation of preventive strategies to stop escalation
