{"id":147314,"date":"2024-10-18T10:17:37","date_gmt":"2024-10-18T08:17:37","guid":{"rendered":"https:\/\/www.pravaformula.hr\/upravljanje-konfliktima\/"},"modified":"2026-03-04T03:07:38","modified_gmt":"2026-03-04T01:07:38","slug":"conflict-management","status":"publish","type":"page","link":"https:\/\/www.pravaformula.hr\/en\/conflict-management\/","title":{"rendered":"Conflict Management"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;5&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; el_class=&#8221;inverted-device-order&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_horizontal=&#8221;left&#8221; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243;][vc_custom_heading text_color=&#8221;accent&#8221; heading_semantic=&#8221;h6&#8243; text_size=&#8221;fontsize-160000&#8243; text_transform=&#8221;uppercase&#8221; text_space=&#8221;fontspace-135905&#8243; uncode_shortcode_id=&#8221;198246&#8243; text_color_type=&#8221;uncode-palette&#8221;]SOFT SKILLS TRAINING[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;fontsize-155944&#8243; uncode_shortcode_id=&#8221;115171&#8243;]Conflict\u00a0<span class=\"heading-text-highlight \" data-atts='{\"bg\":\"#ffea01\",\"height\":\"20%\",\"offset\":\"0.2em\",\"opacity\":\"1\",\"animated\":\"yes\"}'>Management<\/span>[\/vc_custom_heading][vc_separator sep_color=&#8221;,Default&#8221;][vc_button button_color=&#8221;accent&#8221; size=&#8221;btn-lg&#8221; border_width=&#8221;0&#8243; link=&#8221;url:https%3A%2F%2Fwww.pravaformula.hr%2Fkontakt%2F|title:Kontakt|target:_blank&#8221; button_color_type=&#8221;uncode-palette&#8221; uncode_shortcode_id=&#8221;156820&#8243;]Request an Offer[\/vc_button][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; el_class=&#8221;inverted-device-order&#8221; uncode_shortcode_id=&#8221;126067&#8243;][vc_column_text uncode_shortcode_id=&#8221;258605&#8243;]Master conflict management skills for better interpersonal relationships and a healthier work environment.<\/p>\n<p>No one likes conflicts, but they are inevitable. Therefore, we need to learn how to manage them effectively to resolve issues smoothly.[\/vc_column_text][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;3&#8243; back_color=&#8221;color-925366&#8243; overlay_alpha=&#8221;80&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;0&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;642856&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;2\/12&#8243; uncode_shortcode_id=&#8221;129334&#8243;][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;4&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;alpha-anim&#8221; animation_speed=&#8221;1000&#8243; width=&#8221;8\/12&#8243; uncode_shortcode_id=&#8221;147435&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; limit_content=&#8221;&#8221; uncode_shortcode_id=&#8221;183214&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;130576&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_height=&#8221;fontheight-357766&#8243; uncode_shortcode_id=&#8221;117194&#8243;]Conflict management helps preserve important relationships, whether in personal connections or professional partnerships. Successfully resolving conflicts can strengthen trust and respect among the parties involved.[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;673033&#8243;][vc_column_text text_lead=&#8221;yes&#8221; uncode_shortcode_id=&#8221;796486&#8243;]Managing conflicts allows a focus on problem-solving and getting back on track toward shared goals. Conflicts are not always bad \u2013 a lack of conflict in a team can indicate low levels of trust. A team where members do not dare to express differing opinions may result in low accountability for shared outcomes.<\/p>\n<p><strong>Duration:<\/strong> 1 day<\/p>\n<p><strong>Group size:<\/strong> 10 \u2013 15 participants[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; limit_content=&#8221;&#8221; uncode_shortcode_id=&#8221;183214&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;175971&#8243;][vc_single_image media=&#8221;147315&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;one-one&#8221; uncode_shortcode_id=&#8221;349263&#8243; el_class=&#8221;unmask-blob-2&#8243;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;673033&#8243;][vc_custom_heading uncode_shortcode_id=&#8221;199856&#8243;]Methods and Tools:[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;193691&#8243;]The training is conducted interactively, following adult learning principles, using practical exercises and experiential learning. A conflict behavior styles questionnaire will give you insight into the styles you use most and least often. Through practical exercises in active listening, clear expression, and questioning techniques, you will learn to apply core communication skills and assertive communication in conflict resolution situations.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;2\/12&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;5&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;141751&#8243;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;188283&#8243;][vc_custom_heading text_size=&#8221;custom&#8221; uncode_shortcode_id=&#8221;144919&#8243; heading_custom_size=&#8221;clamp(28px,4vw,50px)&#8221;]Skills you will acquire:[\/vc_custom_heading][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243;][vc_icon position=&#8221;left&#8221; space_reduced=&#8221;yes&#8221; icon=&#8221;fa fa-check&#8221; icon_color=&#8221;accent&#8221; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h5&#8243; text_weight=&#8221;400&#8243; uncode_shortcode_id=&#8221;101191&#8243; title=&#8221;Ability to identify and explain different types of conflicts and understand their causes and consequences&#8221; icon_color_type=&#8221;uncode-palette&#8221;][\/vc_icon][vc_icon position=&#8221;left&#8221; space_reduced=&#8221;yes&#8221; icon=&#8221;fa fa-check&#8221; icon_color=&#8221;accent&#8221; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h5&#8243; text_weight=&#8221;400&#8243; uncode_shortcode_id=&#8221;171126&#8243; title=&#8221;Active listening, clear expression, and constructive communication skills during conflicts&#8221; icon_color_type=&#8221;uncode-palette&#8221;][\/vc_icon][vc_icon position=&#8221;left&#8221; space_reduced=&#8221;yes&#8221; icon=&#8221;fa fa-check&#8221; icon_color=&#8221;accent&#8221; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h5&#8243; text_weight=&#8221;400&#8243; uncode_shortcode_id=&#8221;109556&#8243; title=&#8221;Assertiveness in expressing your views and needs while showing empathy toward others\u2019 perspectives and feelings&#8221; icon_color_type=&#8221;uncode-palette&#8221;][\/vc_icon][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243;][vc_icon position=&#8221;left&#8221; space_reduced=&#8221;yes&#8221; icon=&#8221;fa fa-check&#8221; icon_color=&#8221;accent&#8221; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h5&#8243; text_weight=&#8221;400&#8243; uncode_shortcode_id=&#8221;201220&#8243; title=&#8221;Application of various techniques and strategies for resolving conflicts&#8221; icon_color_type=&#8221;uncode-palette&#8221;][\/vc_icon][vc_icon position=&#8221;left&#8221; space_reduced=&#8221;yes&#8221; icon=&#8221;fa fa-check&#8221; icon_color=&#8221;accent&#8221; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h5&#8243; text_weight=&#8221;400&#8243; uncode_shortcode_id=&#8221;274199&#8243; title=&#8221;Recognition of potential sources of conflict and implementation of preventive strategies to stop escalation&#8221; icon_color_type=&#8221;uncode-palette&#8221;][\/vc_icon][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; 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content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;163687&#8243; row_height_pixel=&#8221;380&#8243; overlay_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;1&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; column_width_pixel=&#8221;760&#8243; uncode_shortcode_id=&#8221;261343&#8243;][vc_custom_heading sub_lead=&#8221;yes&#8221; sub_reduced=&#8221;yes&#8221; uncode_shortcode_id=&#8221;195659&#8243;]Join us to improve your conflict management skills and create a healthier environment for collaboration![\/vc_custom_heading][uncode_vertical_text fixed=&#8221;yes&#8221; vertical_text_h_pos=&#8221;2&#8243; text_size=&#8221;h5&#8243; text_weight=&#8221;600&#8243; 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